CX Business Summit Georgia 2026

CX Business Summit Georgia 2026 — Georgia’s leading Customer Experience (CX) event — will take place on April 3 at The Biltmore Tbilisi Hotel.

The summit is organized by the strategic CX management agency CX Hub and brings together business leaders, CX professionals, and technology companies to explore how customer experience can become a strategic competitive advantage.

The first CX Business Summit was held in 2023, gathering 250 participants from 70 companies, with one of the world’s Top-10 CX experts, Shaun Belding, as the keynote speaker.
In the following year, the summit hosted 350 delegates from 80 companies across more than 10 industries, with five international speakers, including global CX expert Ian Golding, establishing the event as a regional CX platform.

In 2026, the summit will feature a special keynote speaker — globally recognized CX expert Nienke Bloem (CCXP, CSP).

Nienke is a global CX professional and co-author of CX Game®, an interactive business game that helps organizations practically learn how to build and manage strong CX strategies.
Her keynote, “Great Customer Experiences Do Not Happen by Accident,” presents a practical framework for CX strategy, governance, and organizational transformation using elements of CX Game®.

The summit’s concept is based on the 3I model of the future of CX:

💡 Innovation — CX technologies and AI solutions (Beamra, XEBO.ai, and other CX platforms)
🌍 Integration — CX and ESG: diagnosing inclusivity and accessibility in customer experience
🤝 Interaction — connection with the international CX ecosystem (MIT, CXPA, International CX Awards)

🏆 During the event, the CX Award Georgia will take place for the second time, recognizing businesses that excel in customer and employee experience, with the involvement of CX Hub experts and an international jury.

Who Should Attend

CX Business Summit Georgia is designed for those playing a key role in building customer-centric businesses:

• CEOs and business leaders
• CX, HR, marketing, and digital transformation leaders
• product and service innovation teams
• quality management, customer support, and operations professionals
• ESG specialists
• technology companies and startups
• anyone interested in building customer-centric organizations

Why Attend

Customer expectations are changing faster than ever.
Technology, sustainability, and trust are reshaping the rules of competition.

CX Business Summit Georgia 2026 offers a unique opportunity to:

• learn from world-class experts
• explore the latest CX technologies
• connect with leaders shaping the future of customer experience in Georgia and the region

Additional Opportunity

🎯 Networking Lunch with the keynote speaker (limited seats)

An exclusive session for CX leaders before the summit, featuring Nienke Bloem discussing:

“Turning insights into action: shaping the future of CX transformation.”

Tickets

🎤 CX Business Summit Georgia

• Super Early Bird — 150 GEL (available until March 16)
• Early Bird — 180 GEL
• Last Call — 250 GEL

🤝 Networking Lunch with Nienke Bloem at Tbilisi Biltmore Hotel

• Super Early Bird — 750 GEL (until March 16)
• Early Bird — 950 GEL
• Last Call — 1250 GEL

CX Business Summit Georgia 2026 + Networking Lunch with Nienke Bloem (5% discount)

• Super Early Bird — 855 GEL (instead of 900)
• Early Bird — 1073.5 GEL (instead of 1130)
• Last Call — 1425 GEL (instead of 1500)

ℹ️ A 5% discount applies when purchasing both the summit and lunch together.
For corporate ticket purchases or invoice requests, contact: info@cxhub.ge.